Do you personally handle my items?
Yes. I personally handle every project from start to finish.
Why do you do this work?
I believe family memories deserve care and patience. Many of the items people bring me are irreplaceable.
Are my original items safe while they are with you?
I treat your memories with the same care I give my own. Items are kept organized in my home studio, digitized carefully, and returned to you as soon as the work is complete.
Do I need to understand computers to do this?
Not at all. I explain everything simply and can provide your memories in an easy-to-use format.
Do my items ever leave your home?
No. All work is done locally in my home studio in Colwood. Your items are never mailed away.
Is it okay if I don’t know what’s on these tapes or photos?
That’s very common. I can help you identify what you have and decide where to start.
What makes you different from a mail-away service?
You’re working with a real local person. Your items stay with me, and you can always speak to me directly.
Will my digital copies last forever?
Digital files are very safe when stored in more than one place. I can help you back them up so your memories are protected for generations.
Are my digital files kept private and secure?
Your files are handled privately and shared only with you. Any cloud links I provide are secure and not publicly searchable.
Can I get copies for multiple family members?
Yes. Digital files are easy to copy and share with children, grandchildren, or other loved ones.
What happens if something can’t be digitized?
If an item can’t be safely or successfully transferred, I’ll let you know before proceeding and explain why. Nothing is damaged or lost.
Can I do a small test first?
Yes. A small test is a great way to feel comfortable before doing a full collection.
Can I do this in stages?
Yes. Many people start with the most important items and continue over time.
Do I need to prepare or organize anything first?
No preparation is required. I’ll take care of organizing and labeling.
How does the process work?
You bring your items to me by appointment. I digitize them carefully and return everything to you.
How long does the process take?
Most projects take about a week. Larger collections may take longer.
What should I digitize first if I can’t do everything?
Home videos, audio recordings, and film reels are usually most time-sensitive. I can help you prioritize so the most precious memories are preserved first.
Do I need to label items or can you do that?
You don’t need to label anything unless you want to. I organize and number everything to match your digital files, making it easy to find each item.